1. Who We Are
This Privacy Policy explains how Empire Digital Marketing FZ-LLC (“Empire Digital”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website, enquire about our services, become a client, book a consultation, or subscribe to our marketing communications.
Company Name: Empire Digital Marketing FZ-LLC
Registered In: Dubai, United Arab Emirates
Company Type: Free Zone Limited Liability Company (FZ-LLC)
Email: info@empiredgtl.com
Website: www.empiredgtl.com
Empire Digital Marketing FZ-LLC is the data controller for the personal data described in this Privacy Policy.
If you have any questions regarding this policy or wish to exercise your privacy rights, please contact us using the details provided at the end of this policy.
2. Scope of This Policy
This Privacy Policy applies to personal data collected from:
- Visitors to our website
- Individuals who enquire about our services
- Existing and prospective clients
- Newsletter subscribers
- Individuals booking consultations or meetings
- Business contacts whom we communicate with regarding our services
Where we provide marketing, advertising, CRM management, automation, web development, content production, or similar services on behalf of our clients, we generally act as a data processor, while our client remains the data controller responsible for that information.
3. Personal Data We Collect
Depending on how you interact with us, we may collect the following information.
When You Submit an Enquiry
- Full name
- Email address
- Telephone number
- Company name
- Website
- Country or city
- Information contained within your message
When You Book a Discovery Call
In addition to the above, we collect:
- Appointment details
- Calendar availability
- Meeting notes
- Video or audio recordings where applicable
Some meetings may be recorded and transcribed using AI-powered note-taking software. You will always be informed before recording begins and may request that recording is disabled.
When You Subscribe to Our Newsletter
- Name (optional)
- Email address
When You Become a Client
We may collect:
- Business contact details
- Billing information
- Company registration details where applicable
- Information necessary to deliver contracted services
When You Visit Our Website
We automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on pages
- Referral sources
- Cookie information
- Analytics information
Business Development & Outreach
We may collect publicly available business information including:
- Name
- Job title
- Company name
- Business email address
- Business telephone number
- LinkedIn profile information
- Company website
This information is obtained from publicly available business sources.
4. How We Use Your Information
We process personal information to:
- Respond to enquiries
- Schedule meetings
- Deliver our services
- Manage client relationships
- Send newsletters (where consent has been provided)
- Improve our website and services
- Measure marketing performance
- Maintain business records
- Comply with legal obligations
- Contact businesses regarding services we reasonably believe may be relevant
Where required by applicable law, we process personal data on appropriate legal grounds, including:
- Performance of a contract
- Your consent
- Compliance with legal obligations
- Our legitimate business interests
5. Who We Share Your Information With
We never sell your personal data.
We may share information with trusted service providers who assist in operating our business, including:
- Website hosting providers
- Cloud storage providers
- Customer Relationship Management (CRM) platforms
- Email marketing providers
- Appointment scheduling platforms
- Payment processors
- Accounting software
- Analytics providers
- Advertising platforms including Google, Meta, TikTok and LinkedIn
- AI tools used to assist with content creation, analysis and workflow automation, including OpenAI and Anthropic
- Video conferencing and communication platforms
- Professional advisers including accountants, auditors, lawyers and insurers
We may also disclose information where required by law or to protect our legal rights.
All third-party providers are expected to implement appropriate safeguards to protect personal data.
6. International Data Transfers
As a digital business operating internationally, some of the service providers we use may process information outside the United Arab Emirates.
Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that your information receives an adequate level of protection consistent with applicable data protection laws.
7. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal information where applicable
To exercise any of these rights, please contact us using the details at the end of this Privacy Policy.
We aim to respond to all legitimate requests within a reasonable timeframe.
8. Data Retention
We only retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.
Typical retention periods include:
- Enquiries: up to 24 months after last contact
- Client records: as required under applicable accounting and commercial regulations
- Marketing subscribers: until you unsubscribe
- Discovery call recordings and transcripts: up to 24 months
- Website analytics: according to the retention settings of the relevant analytics platform
- Business development contacts: until an opt-out request is received or the information is no longer required
Information that is no longer required is securely deleted.
9. Cookies
Our website uses cookies and similar technologies. These include:
Essential Cookies
Required for website functionality and security.
Analytics Cookies
Help us understand how visitors use our website. Examples include Google Analytics and similar tools.
Marketing Cookies
Used to personalise advertising and measure campaign performance. These may include services provided by:
- Meta
- TikTok
Where required, we request your consent before placing non-essential cookies. You can manage cookie preferences through your browser settings or our cookie banner.
10. Marketing Communications
If you subscribe to our newsletter, we may occasionally send updates, industry insights, offers, or company news.
You may unsubscribe at any time using the unsubscribe link included in every email.
We may also communicate with existing clients regarding services similar to those they have previously purchased.
For business-to-business communications, we may contact publicly available corporate business contacts where we reasonably believe our services are relevant.
Every marketing communication includes an easy method to opt out.
11. Security
Protecting your information is important to us. Our security measures include:
- Secure cloud-based systems
- Encryption during transmission where applicable
- Restricted employee access
- Confidentiality obligations for staff and contractors
- Regular software updates
- Multi-factor authentication where available
- Use of reputable third-party service providers
Although no online system can guarantee complete security, we continually review and improve our safeguards.
12. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 18.
If we become aware that such information has been collected unintentionally, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations.
The latest version will always be available on our website and will display the most recent revision date.
14. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us:
Empire Digital Marketing FZ-LLC
Dubai, United Arab Emirates
📧 info@empiredgtl.com
🌐 www.empiredgtl.com